FAQs

What size should I order?


We know how tough it can be working out what size clothing our little ones need. If in doubt, we recommend going for the larger size. Most of our clothing is designed to look great with a relaxed fit. Sleeves and cuffs can always be rolled if they're a little long.


Which countries do you ship to?


We ship all over the world. If you have any concerns or queries about us shipping to your country, please get in touch with us via info@oyumoyu.com


How much will I have to pay in duties and taxes?


Customers in the UK and EU

All items are delivered with duties paid (DDP). This means that the prices are all-inclusive and customers are not subject to any extra customs charges or duties after ordering.

Customers outside of the UK and EU (Rest Of World)

All items are delivered with duties unpaid (DDU). This means that recipients could be liable for any import duties, customs and local sales taxes applicable in the country being shipped to. It is likely that payment of these charges will be necessary to release your order on arrival in the country.


How will I know you’ve received my order and when will payment be taken?


Once you place an order you will receive confirmation via email. Payment will be taken from your account once the order is confirmed. Please note that depending on your bank there may be a slight delay between the order being placed and funds actually leaving your account.


Is my personal information kept private?


Yes. We categorically will not at any point sell or rent your personal information to third parties. The details that you register will only be used in relation to placing orders, apart from when we contact you via email with the latest news, sales and offers from Oyu Moyu. If you do not wish to receive these emails it is possible to unsubscribe from them.


What are cookies?


A cookie is used by to help understand your movements around individual websites, such as Oyumoyu.com. It is a small piece of information that is stored on your computer’s hard drive by your web browser. We use them to keep track of how often you visit our site, and what you seem most interested in purchasing. We use them simply to help improve your experience and occasionally deliver content that is more relevant to you specifically, so they are nothing to be concerned about.