Returns

We are happy to refund or exchange any purchases within 14 working days from delivery. All returns must be sent via courier or registered mail with the original shipping materials and original shipping invoice included.

Only unused products in their original condition will be refunded. We will refund the paid amount with the exception of any shipping charges that may have been applied to your order (listed separately on your invoice). We are unable to refund any shipping fees incurred for the return itself.

In order to return a purchase, please contact returns@oyumoyu.com within seven days of your purchase.

Please send returns to:
OYU MOYU Returns
Unit 217, Buspace Studios
Conlan Street
London
W10 5AP
United Kingdom
Tel: +44 (0) 20 71839301

Please ensure that all goods are clearly marked as Returns. For returns from outside the UK and EU please mark your shipment as ‘British Returned Goods’ on any customs or postal forms.

Please note: goods that are returned to us in a used or damaged state will be returned to customers at their own cost.