SHIPPING & RETURNS
Customers in the UK and EU
All items are delivered with duties paid (DDP). This means that the prices are all-inclusive and customers are not subject to any extra customs charges or duties after ordering.
Customers outside of the UK and EU (Rest Of World)
All items are delivered with duties unpaid (DDU). This means that recipients could be liable for any import duties, customs and local sales taxes applicable in the country being shipped to. It is likely that payment of these charges will be necessary to release your order on arrival in the country.
We offer free shipping on all orders above £200. For orders below £200 the following shipping charges apply:
UK - £6
Europe - £12
USA - £28
Rest of World - £34
UK – 1-2 working days.
Europe – 3-5 working days.
Rest Of World – 5-7 working days.
We ship directly from our warehouse in London throughout the world. If you have any specific questions regarding shipments and deliveries please feel free to contact us.
We use UPS as our carrier on all orders, both domestic and international.
We are happy to refund or exchange any purchases within 14 working days from delivery. All returns must be sent via courier or registered mail with the original shipping materials and original shipping invoice included.
Only unused products in their original condition will be refunded. We will refund the paid amount with the exception of any shipping charges that may have been applied to your order (listed separately on your invoice). We are unable to refund any shipping fees incurred for the return itself.
In order to return a purchase, please contact firstname.lastname@example.org within seven days of your purchase.
Please send returns to:
OYU MOYU Returns
Unit 217, Buspace Studios
Tel: +44 (0) 20 71839301
Please ensure that all goods are clearly marked as Returns. For returns from outside the UK and EU please mark your shipment as ‘British Returned Goods’ on any customs or postal forms.
Please note: goods that are returned to us in a used or damaged state will be returned to customers at their own cost.